PORTAFLAG TERMS AND CONDITIONS
 
1.    AGREEMENT

These terms and conditions form the basis of the legal agreement (“supply agreement”) under which we, PORTAFLAG Ltd. (Company Number 05917828) will supply to you goods and items (“goods”) which you have ordered from us and we have agreed to supply to you. Each order will constitute a separate supply agreement between us. A supply agreement is made only upon these terms and conditions.

2.    SPECIFICATION OF GOODS

All descriptions and other details provided in relation to goods are subject to confirmation by us and may be changed without notice. All colours, shades, materials and sizes of goods may vary to a minor extent from those illustrated. All goods are subject to availability. The Company does not trade on a “sale or return” basis and so all sales made are final and carry no right of return or refund. PORTAFLAG will rely on your ordering being correct in entering into a supply agreement with you and reserve the right to refuse to take goods back which are ordered in error or are no longer required.
   
 
3.    PRICES AND PAYMENT
 
The price for the goods (“the contract price”) shall be the price or prices specified by us in any relevant quotation tender or estimate or (if there is no such quotation tender or estimate) shall be the price or prices specified in our price list current at the date of order. We reserve the right to revise our prices at any time without prior notice. Unless we expressly state otherwise in writing, all prices are ex-works and are exclusive of carriage postage packaging insurance value added tax and any levy or other tax which may be payable in respect of the goods. You are to pay the contract price plus carriage postage and any other ex works items specified in the invoice. Payment is to be made in full in pounds sterling in cash or in cleared funds.
 
4.    DELIVERY AND/OR COLLECTION
 
Delivery of the goods will be deemed to have taken place upon you collecting them from our warehouse, which you must do within two working days after we notify you that the goods are ready for collection (if the goods are to be collected by you). Collection times are between 9am and 5pm on a working day; or immediately upon us delivering the goods to any agreed or usual place for delivery (if we are to deliver the goods), or immediately upon us posting them (if we are to deliver them by post). You must accept delivery of all goods which are in good condition and which are as ordered. If we deliver the wrong, or damaged, goods to you then you are to notify us within forty eight hours of delivery giving us full details of the damaged or incorrect goods. We will accept returns of such damaged or incorrect goods notified to us in writing within the relevant time period and will give you the option of a refund or replacement goods. Refunds or replacements claimed outside of the relevant time period will be at our discretion. PORTAFLAG Ltd. will not accept returned goods that have been customised or decorated in any way. All single parcels will be delivered by courier.  Please allow 5 working days from date of payment for our products(s) to arrive.

5.    RETURNS / REFUNDS

If goods have been sent incorrectly or are found to be faulty on receipt they must be reported within 48hours days of receipt of goods. Refunds will be made within 28 days of receipt. Wrongly shipped or faulty goods will not be accepted for credit after that time. In the case of faulty goods, please indicate the nature of the fault (without further damaging the product). We will arrange collection and re-shipping at PORTAFLAG’s cost. In any other circumstances where you wish to return goods, please contact Customer Services as quickly as possible as no returns will be accepted more than 28 days after original shipment.  All such returns are discretionary and may be refused without reason by the Company. Bespoke goods are non-returnable.

6.    CUSTOMER SERVICE CONTACT INFORMATION

PortaFlag Ltd
Old Moss Farm
64 Moss Lane
Lydiate
Merseyside
L31 4DH
WEB:    www.portaflag.com
EMAIL:    info@portaflag.com
TEL:    0151 520 1980

7.    PRIVACY POLICY

Please note that we do not intend to store or share your details with any other parties.